Grievance Policy

 

visapassport follows the accompanying rules:

Clients should consistently be dealt with decently

Clients are completely educated regarding roads to heighten their grumblings/complaints inside the company and their privileges to the elective cure.

In situations where redressal is beyond the realm of imagination, we issue a refund of the sum paid by the client according to our refund policy at the most punctual.

The strategy unmistakably characterizes the two.

How we work against a complaint.

An complaint might be characterized as “A statement of disappointment made to a company, identified with its services and products, or the protests taking care of procedure itself, where a response  or reaction is unequivocally or verifiably expected” A grievance might be communicated face to face, via phone or recorded in black and white via mail or hard copy.

 

Raising Grievance:

An inquiry can be characterized as an inquiry, regularly communicating question about something or searching for an answer from a position. A question is:

Step by step instructions to Raise The Grievance

The endorsers can raise complaints through Email: The supporter may keep in touch with us at [email protected]

 

 

Confirmation on receiving grievance:

An confirmation will be sent to the complainant within three working days of the receipt of the complaint. The affirmation will contain Date of receipt of protest/complaint, the normal date for goals of the complaint, and Contact subtleties of Office.

The goals time will not surpass 30 days from the date of the receipt of the grievance from the complainant.

 

 

At visapassport, we flourish to give the best administrations to our customers.

Our Grievance Policy targets decreasing client grumblings and offer a smooth ride.

Complaint Resolution and refund Policy is required as under Rule 5 (9) of the IT Rules, 2011.

 

 

Conclusion Of Grievance:

A grievance will be considered as discarded and shut when

 

  1. Where the Grievance Redressal Officer has ensured that the Company has released its legally binding, legal and administrative commitments and consequently shuts the grumbling.

 

  1. the organization has consented to the solicitation of the complainant completely.

 

  1. where the complainant has not reacted to the Company inside about two months of the organization’s composed reaction.

 

  1. where the complainant has demonstrated recorded as a hard copy, acknowledgment of the reaction of the Company

 

 

 

Open Awareness On Grievance Redressal Procedure:

 

Organization will announce its complaint redressal method on its site and through different mediums.

 

Record Keeping and Audit policy

 

The record of objections is kept up for a base time of 1 year from the date of resolution.

 

These audits will think about the following:

 

Any review related outcomes inside that year.

External elements like any updates in enactment or innovation headway.

Internal variables of our hierarchical structure or services and products advertised.

 

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